BC Ministry of Health Website Redesign

BC Ministry of Health – User Experience, Information Architecture & Content Strategy

Overview

• Redesigned and re-architected the BC Ministry of Health’s web presence, consolidating 17,000+ pages into the provincial gov.bc.ca platform.

• Aligned the project with the provincial government’s broader digital strategy to improve accessibility, usability, and performance.

My Role

• Directed research, designed the information architecture, and developed the content migration strategy in compliance with WCAG, privacy, and security standards.

Problem Statement

• The health.gov.bc.ca site was structured by internal departments rather than user needs, resulting in fragmented content and poor navigation.

• The site’s 17,000+ pages lacked cohesion and did not align with the government’s evolving digital framework.

Research & Discovery

• Conducted a complete content inventory and audit of all web pages.

• Led stakeholder interviews and usability testing with healthcare providers, researchers, and citizens to gather business and functional requirements.

• Identified navigation pain points, content redundancies, and opportunities for improved accessibility.

Information Architecture

• Designed a topic-based, user-centric structure organized into categories such as Health & Safety, B.C. Residents, and Environment.

• Created interactive wireframes and prototypes to support content layout and user flows.

• Collaborated in agile sprints with product managers, engineers, and content teams to ensure scalability and responsive design across devices.

Impact

• Delivered a unified, topic-based architecture that improved content discoverability for citizens and professionals.

• Increased task success rates through improved navigation and WCAG-compliant accessibility.

• Streamlined content governance processes, reducing duplication and enabling consistent updates across platforms.

Disclaimer: All visuals and documentation are based on publicly available information. Due to government confidentiality, internal documents and assets remain proprietary.